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Privacy Policy

XLServer is committed to protecting your privacy and complying with data protection regulations such as EU GDPR.
This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect​

We may collect the following information when you use XLServer or our website:

  • Account information (name, email, phone number).
  • License and subscription details.
  • Technical logs for troubleshooting and support.
  • Usage metrics (non-identifiable) to improve performance and reliability.

2. How We Use Your Information​

We use your information to:

  • Provide access to XLServer downloads and updates.
  • Manage subscriptions and validate licenses.
  • Send notifications related to support, updates, and security alerts.
  • Improve the overall performance and user experience.

We will never sell your personal data to third parties.

3. Data Retention​

  • Account data is retained for as long as your subscription or support account remains active.
  • Log files and telemetry data are purged after the configured retention period.
  • You may request deletion of your personal data at any time.

4. Data Security​

  • XLServer uses encryption for sensitive data in transit (TLS/SSL).
  • Access to your account is protected by secure authentication.
  • We regularly audit and update security measures.

5. Your Rights​

As a user, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for email notifications.
  • File a complaint with your local data protection authority.

6. Third-Party Services​

If you integrate XLServer with external ITSM or cloud services (e.g., Jira, ServiceNow),
their privacy policies will also apply. We are not responsible for third-party data handling.

7. Contact Us​

If you have questions about this policy or your personal data, please contact us:

Last updated: January 2025